Microsoft Dynamics ™ CRM 4.0 Service Management enables service representatives to track requests, manage support issues from contact through resolution, and deliver the consistent, efficient service that helps ensure customer satisfaction.

Customer service: Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• account and contact management
• case and interaction management
• product and contract management
•  knowledge-base management
•  service scheduling
•  workflow across teams and groups
• service reporting and analytics

If you want to receive more information about above Microsoft Dynamics CRM , contact us on the phone numbers +420 577 113 111, +420 577 113 112 or by e - mail to our address obchod(at)axiomsw.cz. We will answer all your questions.